Program Coordinator • Economic & Workforce Development | Saddleback College • July 2021 – Present

• Manage the CA Employment Training Panel's Cal-E-Force system (Salesforce), ensuring compliance with state regulations and alignment with organizational goals while driving successful workforce development initiatives.

• Lead the Customized Training Program, increasing client acquisition by 30% year-over-year through targeted marketing analysis and strategic planning.

• Oversee large-scale projects, including OCTA and Cox Communications’ employer-driven workforce training initiatives, supporting economic development and community impact.

• Implement and manage various state and local grants, ensuring work plan objectives are met or exceeded, and oversee budgets and cash flow to ensure alignment with organizational financial goals.

• Conduct extensive market research to align training programs with emerging industry trends, identifying growth opportunities that enhance program effectiveness and customer satisfaction.

• Utilize data-driven decision-making to optimize outcomes, resulting in a 50% improvement in client retention, customer satisfaction, and measurable gains in program engagement and revenue.

• Develop high-impact presentations and documentation for internal and external stakeholders, supporting business development and market expansion efforts.

Project Specialist • Economic & Workforce Development | Saddleback College • Mar 2021 – Jun 2021

• Supported workforce development programs by aligning training initiatives with market demands, ensuring customer needs were met.

• Collaborated across departments to develop and implement marketing strategies for Customized Training Programs, successfully increasing client acquisition and engagement.

Chief of Staff • TotalCare Walk-In Clinic • Dec 2020 – Feb 2021

• Streamlined clinic operations by enhancing workflow processes and team collaboration, resulting in improved operational efficiency and increased patient throughput.

• Implemented targeted training programs that boosted employee engagement and performance, contributing to higher patient satisfaction scores.

Administrative Manager • PH+ Cleanee Inc. • Dec 2015 – Nov 2020

• Developed and optimized workflow processes that improved team productivity and maintained key client relationships, contributing to consistent business growth.

• Created high-impact presentations and documentation for internal and external stakeholders, supporting business development and market expansion efforts.

Administrative Manager • GPIL Hong Kong • 2015

• Managed administrative operations, optimizing workflow and team coordination to support business efficiency.

• Facilitated communication between departments and external partners, ensuring smooth project execution and timely deliverables.

Customer Service • Wells Fargo Home Mortgage • 2013 – 2014

• Provided customer support in mortgage servicing, resolving client inquiries, and ensuring high levels of customer satisfaction.

• Assisted in processing loan applications, verifying documentation, and maintaining client records.

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Experience

Education

• Doctor of Management (Expected December 2026) – University of Phoenix

• Master of Business Administration (May 2014) – University of Phoenix

• Bachelor of Arts (September 2011) – University of California, Riverside

• Lean Six Sigma Black Belt Certification (June 2014) – Villanova University

Certifications

• Certified Associate in Healthcare Information and Management Systems (CAHIMS) (May 2020) – HIMSS

• Certified Medical Office Manager (CMOM) (May 2019) – Practice Management Institute

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Education & Certifications

Co-Chair, Saddleback College Saddleback Cares

Dates: March 2025 – Present

Role: Oversee student support and employee well-being initiatives, fostering a culture of inclusivity, engagement, and holistic development at Saddleback College. Lead collaborative efforts to enhance campus resources, wellness programs, and community partnerships to support student success.

Member, University of Phoenix AI Research Group

Dates: February 2025 – Present

Role: Engage in collaborative AI research projects, contributing to the development of innovative solutions and advancements in artificial intelligence.

Member, Saddleback College AI Workgroup

Dates: February 2025 – Present

Role: Develop policy and guidelines for AI implementation among employees and students, ensuring responsible use and integration of AI technologies in academic and workforce programs.

Member, Saddleback College Work Experience Workgroup

Dates: January 2025 – Present

Role: Collaborate on initiatives to expand work-based learning opportunities, bridging the gap between academic experiences and industry expectations.

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Professional Affiliations

Technical Skills

• Market Analysis & Data-Driven Decision Making

• Microsoft Office Suite

• Strategic Planning & Execution

• Product & Project Management

• Operations Management

Soft Skills

• Customer-Centric Product Development

• Cross-Functional Collaboration

• Time Management & Process Improvement

Language

• Fluent in English, Mandarin, Cantonese

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Skills & Language