Experience
Education & Certifications
Professional Affiliations
Skills & Language
Economic & Workforce Development | Saddleback College
Manager, EWD Operations • July 2025 – Present
Program Coordinator, EWD • July 2021 – June 2025
Project Specialist, EWD • March 2021 – June 2021
Progressed through increasingly responsible roles, currently managing operations for the Economic & Workforce Development Office.
Manage program delivery, contracts, budgets, and reporting for state- and foundation-funded workforce initiatives, ensuring compliance and accountability.
Lead Work-Based Experiential Learning (WBEL) and Customized Training programs, strengthening employer partnerships, expanding training opportunities, and connecting students with industry-based experiences.
Manage major workforce initiatives, including the $3 million Samueli Foundation Work-Based Experiential Learning Project and $850,000 Construction Career Partnership Grant, along with regional transportation and workforce projects.
Oversee California Employment Training Panel (ETP) program operations and Cal-E-Force reporting, with $264,696 in training value earned within seven months and a subsequent $670,000 ETP contract award.
Conduct labor market research and program analysis to identify workforce needs, inform program development, and align training with changing industry demands.
Build partnerships across industry, education, and regional workforce organizations and develop presentations, employer engagement activities, and events that support collaboration and program growth.
Chief of Staff • TotalCare Walk-In Clinic • December 2020 – February 2021
Supported clinic operations by improving workflows, team coordination, and day-to-day administrative processes.
Developed staff training and operational practices to support employee performance, patient service, and efficient clinic operations.
Administrative Manager • PH+ Cleanee Inc. • December 2015 – November 2020
Managed administrative operations and improved workflows to support team productivity, client relationships, and business operations.
Developed presentations, reports, and business documentation for internal and external stakeholders, supporting client engagement and business development.
Administrative Manager • GPIL Hong Kong • 2015
Managed administrative operations, workflow coordination, and day-to-day business processes.
Facilitated communication between departments and external partners, ensuring smooth project execution and timely deliverables.
Customer Service • Wells Fargo Home Mortgage • 2013 – 2014
Supported mortgage servicing customers by resolving inquiries, reviewing account information, and coordinating service requests.
Assisted with documentation, records management, and mortgage-related administrative processes.
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Experience
Education
Doctor of Management (DM), Information Systems & Technology — University of Phoenix, September 2026
Master of Business Administration (MBA) — University of Phoenix, May 2014
Bachelor of Arts (BA) — University of California, Riverside, September 2011
Certifications
Lean Six Sigma Black Belt — Villanova University, June 2014
Certified Associate in Healthcare Information and Management Systems (CAHIMS) — HIMSS, May 2020
Certified Medical Office Manager (CMOM) — Practice Management Institute, May 2019
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Education & Certifications
Co-Chair, Saddleback Cares | Saddleback College
March 2025 – June 2025
Supported student and employee well-being initiatives through collaboration on campus resources, wellness activities, engagement efforts, and community partnerships.
Member, AI Research Group | University of Phoenix
February 2025 – Present
Participate in collaborative discussions and research related to artificial intelligence, emerging technologies, and their applications in education and professional practice.
Member, AI Workgroup | Saddleback College
February 2025 – Present
Contribute to discussions and the development of guidance for responsible AI use and integration among employees and students.
Member, Work Experience Workgroup | Saddleback College
January 2025 – December 2025
Collaborated on initiatives supporting work-based learning and strengthening connections between academic programs and industry experiences.
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Professional Affiliations
Technical & Professional Skills
Workforce Program & Operations Management
Labor Market Analysis & Data-Informed Decision Making
Strategic Planning & Program Development
Project & Grant Management
Contract & Compliance Administration
Work-Based Learning & Employer Engagement
AI, XR & Emerging Technology Integration
Learning Management Systems (LMS)
Process Improvement
Microsoft Office Suite
Leadership & Interpersonal Skills
Cross-Functional Collaboration
Stakeholder & Employer Engagement
Executive & Professional Communication
Team Coordination
Problem Solving
Time & Priority Management
Languages
Fluent in English, Mandarin, Cantonese
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Skills & Language
Jessie Cheng
Irvine, CA
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