Economic & Workforce Development | Saddleback College
Manager, EWD Operations • July 2025 – Present
Program Coordinator, EWD • July 2021 – June 2025
Project Specialist, EWD • March 2021 – June 2021

• Progress through increasingly responsible roles, now serving as Interim Manager, leading operations of the Economic & Workforce Development Office.

• Manage program delivery, contract execution, and budgets for state- and foundation-funded initiatives, ensuring compliance and measurable outcomes.

• Lead Work-Based Experiential Learning (WBEL) and Customized Training programs, expanding employer engagement/business development while increasing the delivery of customized training (i.e., contract education) and student placement opportunities in priority industry sectors.

• Manage large-scale workforce projects including OCTA initiatives, the $3M Samueli Foundation Work-Based Experiential Learning Project, and the $850K Construction Career Partnership Grant.

• Oversee the CA Employment Training Panel (ETP) Cal-E-Force (Salesforce) system, securing $264,696 in training value within seven months and contributing to a $670,000 contract award.

• Conduct labor market information (LMI) research and program analysis to align training with emerging trends and identify growth opportunities.

• Build strategic partnerships and design high-impact presentations, and events-such as monthly Lunch & Learns-to foster collaboration, drive employer engagement, and promote inclusive access for diverse learners.

Chief of Staff • TotalCare Walk-In Clinic • Dec 2020 – Feb 2021

• Streamlined clinic operations by enhancing workflow processes and team collaboration, resulting in improved operational efficiency and increased patient throughput.

• Implemented targeted training programs that boosted employee engagement and performance, contributing to higher patient satisfaction scores.

Administrative Manager • PH+ Cleanee Inc. • Dec 2015 – Nov 2020

• Developed and optimized workflow processes that improved team productivity and maintained key client relationships, contributing to consistent business growth.

• Created high-impact presentations and documentation for internal and external stakeholders, supporting business development and market expansion efforts.

Administrative Manager • GPIL Hong Kong • 2015

• Managed administrative operations, optimizing workflow and team coordination to support business efficiency.

• Facilitated communication between departments and external partners, ensuring smooth project execution and timely deliverables.

Customer Service • Wells Fargo Home Mortgage • 2013 – 2014

• Provided customer support in mortgage servicing, resolving client inquiries, and ensuring high levels of customer satisfaction.

• Assisted in processing loan applications, verifying documentation, and maintaining client records.

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Experience

Education

• Doctor of Management (Expected December 2026) – University of Phoenix

• Master of Business Administration (May 2014) – University of Phoenix

• Bachelor of Arts (September 2011) – University of California, Riverside

• Lean Six Sigma Black Belt Certification (June 2014) – Villanova University

Certifications

• Certified Associate in Healthcare Information and Management Systems (CAHIMS) (May 2020) – HIMSS

• Certified Medical Office Manager (CMOM) (May 2019) – Practice Management Institute

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Education & Certifications

Co-Chair, Saddleback College Saddleback Cares

Dates: March 2025 – June 2025

Role: Oversee student support and employee well-being initiatives, fostering a culture of inclusivity, engagement, and holistic development at Saddleback College. Lead collaborative efforts to enhance campus resources, wellness programs, and community partnerships to support student success.

Member, University of Phoenix AI Research Group

Dates: February 2025 – Present

Role: Engage in collaborative AI research projects, contributing to the development of innovative solutions and advancements in artificial intelligence.

Member, Saddleback College AI Workgroup

Dates: February 2025 – Present

Role: Develop policy and guidelines for AI implementation among employees and students, ensuring responsible use and integration of AI technologies in academic and workforce programs.

Member, Saddleback College Work Experience Workgroup

Dates: January 2025 – Present

Role: Collaborate on initiatives to expand work-based learning opportunities, bridging the gap between academic experiences and industry expectations.

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Professional Affiliations

Technical Skills

• Market Analysis & Data-Driven Decision Making

• Microsoft Office Suite

• Strategic Planning & Execution

• Product & Project Management

• Operations Management

Soft Skills

• Customer-Centric Product Development

• Cross-Functional Collaboration

• Time Management & Process Improvement

Language

• Fluent in English, Mandarin, Cantonese

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Skills & Language