Experience
Education & Certifications
Skills & Language
Program Coordinator • Economic & Workforce Development | Saddleback College • July 2021 – Present
Manage the CA Employment Training Panel's Cal-E-Force system (Salesforce), ensuring compliance with state regulations and alignment with organizational goals while driving successful workforce development initiatives.
Lead the Customized Training Program, increasing client acquisition by 30% year-over-year through targeted marketing analysis and strategic planning.
Oversee large-scale projects, including OCTA and Cox Communications’ employer-driven workforce training initiatives, supporting economic development and community impact.
Implement and manage various state and local grants, ensuring workplan objectives are met or exceeded, and oversee budgets and cash flow to ensure alignment with organizational financial goals.
Conduct extensive market research to align training programs with emerging industry trends, identifying growth opportunities that enhance program effectiveness and customer satisfaction.
Utilize data-driven decision-making to optimize outcomes, resulting in a 50% improvement in client retention, customer satisfaction, and measurable gains in program engagement and revenue.
Develop high-impact presentations and documentation for internal and external stakeholders, supporting business development and market expansion efforts.
Project Specialist • Economic & Workforce Development | Saddleback College • Mar 2021 – Jun 2021
Supported workforce development programs by aligning training initiatives with market demands, ensuring customer needs were met.
Collaborated across departments to develop and implement marketing strategies for Customized Training Programs, successfully increasing client acquisition and engagement.
Chief of Staff • TotalCare Walk-In Clinic • Dec 2020 – Feb 2021
Streamlined clinic operations by enhancing workflow processes and team collaboration, resulting in improved operational efficiency and increased patient throughput.
Implemented targeted training programs that boosted employee engagement and performance, contributing to higher patient satisfaction scores.
Administrative Manager • PH+ Cleanee Inc. • Dec 2015 – Nov 2020
Developed and optimized workflow processes that improved team productivity and maintained key client relationships, contributing to consistent business growth.
Created high-impact presentations and documentation for internal and external stakeholders, supporting business development and market expansion efforts.
Administrative Manager • GPIL Hong Kong • 2015
Managed administrative operations, optimizing workflow and team coordination to support business efficiency.
Facilitated communication between departments and external partners, ensuring smooth project execution and timely deliverables.
Customer Service • Wells Fargo Home Mortgage • 2013 – 2014
Provided customer support in mortgage servicing, resolving client inquiries and ensuring high levels of customer satisfaction.
Assisted in processing loan applications, verifying documentation, and maintaining client records.
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Experience
Education
Doctor of Management (Expected December 2026) – University of Phoenix
Master of Business Administration (May 2014) – University of Phoenix
Bachelor of Arts (September 2011) – University of California, Riverside
Lean Six Sigma Black Belt Certification (June 2014) – Villanova University
Certifications
Certified Associate in Healthcare Information and Management Systems (CAHIMS) (May 2020) – HIMSS
Certified Medical Office Manager (CMOM) (May 2019) – Practice Management Institute
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Education & Certifications
Technical Skills
Market Analysis & Data-Driven Decision Making
Microsoft Office Suite
Strategic Planning & Execution
Product & Project Management
Operations Management
Soft Skills
Customer-Centric Product Development
Cross-Functional Collaboration
Time Management & Process Improvement
Language
Fluent in English, Mandarin, Cantonese
