About Me

Jessie Cheng is a dedicated economic and workforce development leader specializing in strategic planning, market analysis, and AI-driven workforce solutions. With over five years of experience, she manages ETP Cal-E-Force operations and leads key workforce initiatives, including the OCTA Bus Academy, Cox Communications Training Program, and customized corporate training solutions.

Beyond workforce development, Jessie’s passion for beauty and technology led her to create NeuroAesthetica. This platform integrates AI-driven insights and personalized solutions to help individuals explore tailored beauty treatments.

She is an active member of the University of Phoenix AI Research Group, Saddleback College AI Workgroup, and Work Experience Workgroup, contributing to AI integration and work-based experiential learning advancements. Additionally, she serves as one of the chairs of Saddleback Cares, a community-focused initiative supporting student success and employee well-being.

Jessie holds an MBA from the University of Phoenix, certifications in Medical Office Management and Healthcare Information Systems, and is currently pursuing a Doctor of Management degree. An avid adventurer, she enjoys cycling, skiing, camping, white-water kayaking, and scuba diving, embodying a spirit of curiosity and exploration.

A journey where passion and innovation transform ideas into impact.

Self-motivated professional seeking an Operations Manager role in a Medical Aesthetics or Plastic Surgery office, where I can leverage my expertise in strategic planning, market analysis, and cross-functional collaboration to enhance operational efficiency, drive innovation, and support market growth. Passionate about the medical aesthetics industry, particularly in aesthetic devices and products like CoolSculpting® and Botox®, I am inspired to contribute to cutting-edge solutions that address evolving market needs. I am eager to support the continued success of leading products and drive future innovations in this dynamic and competitive field.

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Objective

Strategic Program Management

• Spearheaded initiatives to design and implement customized workforce training programs, resulting in a 30% year-over-year increase in client acquisition.

• Led cross-functional teams to deliver high-impact projects, such as securing $264,696 in training value within seven months, surpassing contract targets by over 100%.

• Advanced workforce development by pioneering internship and apprenticeship programs aligned with dynamic industry needs.

Stakeholder and Partnership Collaboration

• Fostered strategic partnerships, engaging with over 2,849 clients and conducting 104 stakeholder meetings to align programs with industry demands.

• Managed compliance-driven contracts like ETP Cal-E-Force (Salesforce), ensuring adherence to state guidelines and operational efficiency.

Marketing, Promotion, and Customer Engagement

• Designed marketing campaigns to elevate program visibility, achieving measurable engagement and growth.

• Aligned training programs with market trends using research insights, enhancing program relevance and boosting participation rates.

Presenting and Communicating Value

• Delivered compelling presentations to stakeholders, showcasing program successes and their strategic value.

• Created high-impact documentation to support business development and expand market reach.

Future Initiatives and Product Vision

• Led forward-thinking initiatives like Playlab and LMI reporting to bridge workforce gaps and meet emerging demands.

• Positioned programs for long-term success by anticipating industry trends and innovating workforce solutions.

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Expertise

Powered by innovation, driven by data, and focused on results, we transform vision into reality with strategic precision and creative execution.

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Get in touch

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